Indian Railways soon to launch a new ‘zero FIR’ service mobile app for complaints against any kind of crime during train journeys, you will soon be able to register FIRs easily using a mobile app. Railway Protection Force (RPF) officials will immediately investigate such complaints.
The complaint will be treated as “zero FIR” which means that a FIR can be filed in any police station irrespective of place of jurisdiction and can be later transferred to the appropriate police station.
A pilot project under which complains of harassment, theft, crime against women can be lodged through a mobile application is already ongoing in Madhya Pradesh which will be replicated across the country soon.
“The passenger now need not wait for the next station to lodge a complaint. They will be able to complain through the mobile app and the RPF will reach to help them,” said RPF DG Arun Kumar.
Currently, if there is an incident that train passenger wants to report, he has to fill up a complaint form provided by the ticket examiner which is submitted to the RPF or GRP at the next station. This form gets transferred into an FIR automatically.
This lead to delays and passengers don’t get immediate relief.
The app will not only have the presence of RPF, but also the Government Railway Police (GRP) as well as TTEs and the train conductor. The app will also have a panic button for women in distress.
On December 14 last year Home Minister Rajnath Singh had proposed that railway develop an online mechanism to address passengers on board running trains.
On this app, passengers can also complain offline.